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In order to protect the health and safety of our members and employees, please note our COVID-19 protocols in our branches:

  • Every member and employee must wear a face covering while in the branch
  • Social distancing is required, there must be at least six feet of space between all persons
  • We will limit the number of people allowed in the branch at one time
  • Depending on the number of visitors, members may need to line up outside the branch
  • If you are not feeling well, or you believe you have been exposed to COVID-19, please do not visit the branch

These protocols apply to both our Monterey Park and Whittier locations.

To take advantage of any of the coronavirus-relief programs listed below, please use this online form.

Coronavirus-Relief Program Form

Dear Member,

Here is a quick update regarding F&A's response to the COVID-19 pandemic.

Coronavirus Assistance Programs
Remember, for those suffering financial hardship resulting from COVID-19, F&A has launched several programs offering financial relief, including a short-term 0% APR loan up to 5k, the waiving of loan late fees, and loan payment deferment.

To take advantage of any of these coronavirus-relief programs, please use this online form.

We are also complying with recent legislation regarding mortgage forbearance. If you are interested in a 90-day forbearance on your F&A mortgage, please call Loan Servicing at 800-222-1226, ext. 5998.

Potential delays in response time
These are extraordinary times and we are doing our best to adjust to the new climate, but there may be delays in wait times, processing, and returned phone calls. We ask for your patience during this time.

Branch transactions
We ask that members please reserve office visits for essential and time sensitive business. Please use our remote options of the ATM, online banking, mobile banking, and the telephone service center for day-to-day business. Please note our daily cash limit of $3,000 in-branch and $1,500 at ATMs.

If you have any questions, please contact our telephone service center at 800-222-1226 or email webservices@fafcu.org.

These times are challenging for everyone, but through it all, we remain committed to providing our members the highest level of member service

Please stay healthy and take care of your community and loved ones.

Sincerely,

Tim Green
President, CEO

We are pleased to announce that F&A’s Monterey Park Branch lobby has reopened for business.

In order to protect the health and safety of our members and employees, we have implemented the following COVID-19 branch protocols - please take note before visiting an F&A branch:

  • Every member and employee must wear a face covering while in the branch
  • Social distancing is required, there must be at least six feet of space between all persons
  • We will limit the number of people allowed in the branch at one time
  • Depending on the number of visitors, members may need to line up outside the branch
  • If you are not feeling well, or you believe you have been exposed to COVID-19, please do not visit the branch

These protocols apply to both our Monterey Park and Whittier locations.

For the protection of others, please self-monitor your health symptoms including any fever or cough before visiting a branch. Additional safety protocols may be in place when your arrive at the branch.

While we are pleased to announce the reopening, members are still encouraged to bank via our "contact-free" options, including using our drive through in Monterey Park as well as our Mobile and Online Banking solutions.

Thank you for your patience and understanding, and we hope you and your family stay safe and healthy. 

I’ve never felt this way before.

James is just - perfect. He understands me. I’ve told him stuff I’ve never shared with anyone else. I trust him. Between our marathon phone calls and nonstop texting, I’ve learned a lot about him, too.

Sigh. I can’t wait to meet James face-to-face.

We connected a few months ago on Date 4 U, that new online dating app. Things moved faster than I ever thought possible. I mean, you hear stories all the time about people meeting online and falling in love, practically overnight. Eventually, things don’t work out. But I know James and I are the real deal.

Between our jobs and kids, we haven’t had time to meet each other in person, until now. His flight should land any minute.

I’ll never forget how ecstatic I was when he said he wanted to fly out to meet me.

***************

A week ago….

James: Tessa, babe, I have a surprise for you.

Me: Really? You know I don’t need you surprising me.

James: (chuckles) Yeah, but I want to.

Me: Okay (giggles). What is it?

James: I have some time off work next week, and I wanna see you.

Me: Are you serious? Oh my gosh! I would love that!

James: Uh, there’s just one thing. I’m kinda low on cash and plane tickets cost a lot right now…

Me: Maybe we can meet in a month when the costs go down. I don’t wanna wait, but maybe we should.

James: That’s just it. I don’t know when I’ll have this time off again. I hate to ask this because I don’t want my lady buying me stuff, but do you think you can cover the ticket and I’ll pay you back?

Me: Um, okay.

James: You know what? That’s okay. I shouldn’t have asked. I can tell you don’t really wanna meet me.

Me: James, no – no, that’s not it at all. I just, I…Don't worry. I’ll make it happen. How much do you need?

James: Well, the cheapest tickets are around a thousand bucks.

Me: (gulp) Well, maybe waiting until the cost comes down isn’t such a bad idea afterall.

James: Again, I don’t know when I’ll have this time off again and Tessa, I think we have something special. Babe, I need to see you, to know whether I am imagining this or if our connection in person is just as real 

Me: You’re right, James.

James: Okay, good. Wire me the money. I’ll buy my ticket today.

***************

It’s been almost an hour since his plane landed. There’s only one bag left on the carousel. It must belong to James.

Thirty minutes later…

He’s not returning any of my phone calls or text messages. I’m worried.

The next day…

I still haven’t heard from James. I just logged into the Date 4 U app. His profile’s gone.

***************

Men and women, young and old, have been victimized by the Lonely-Hearts Scam. Fraudsters gain their victim’s confidence over several weeks or months before showing their true colors. Once the victim is emotionally attached, the scammer expresses his or her need for money. Some clever scammers will even have the victim convinced it was their idea to send the money or provide personal financial information. 

***************

Avoid the Lonely-Hearts Scam by:

  • Speaking with a trusted friend or family member about your new online love interest before it gets serious.
  • Keeping your personal identifiable information private.
  • Regularly reviewing your financial accounts and reporting any discrepancies immediately.
  • Refusing to wire money, send cash or gift cards, or release financial information to an online love interest.

If you think you’ve been a victim of the Lonely Hearts Scam, report it to the Federal Trade Commission and to the website or app where you first met the scammer.

F&A has a long history with our members, and many have the stories and photos to prove it.

We’re looking for historical stories and photos of Los Angeles County Fire and Agriculture members who were instrumental in the development and growth at F&A - and where we are today.

Submit your story and photo(s) and receive $250 if we spotlight your content in our F&A History campaign.

To submit, click the Upload Your Story and Photos Here button below or email your name, contact information, story, and photo(s) to marketing@fafcu.org. Mail in submissions are also accepted via P.O. Box 30831, Los Angeles, CA 90030, attention Marketing Department.

Thank you for your membership, for your story, and photos.

 

Upload Your Story and Photos Here

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